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Terms & Conditions

Welcome to the website terms and conditions for use (the ‘Website’).
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access the website. The prices and availability of the goods, services and promotions advertised on the website are all subject to change and availability. This website is for use by people who are 18 years and over only.

These terms and conditions do not in any way affect your Statutory Rights.

If you have any question relating to these terms and conditions before you place an order, please contact our Customer Services Team by email: between 8.30am to 5.00pm (GMT) Monday to Friday. Our offices are closed every Saturday, Sunday and all Irish Public Holidays.

Use & Security
You are entirely responsible for any and all activities that occur under your use of this site, together with your account which is provided to you by Shopify who host the transactional element of the Website. You agree to notify us immediately of any unauthorised use or any other breach of security. 

Carraig Donn takes the security of your personal data seriously and as such employ appropriate physical and technical measures, including staff training and awareness and that we review these measures regularly. This includes the use of SSL encryption of web traffic between you the customer and our website

Accurate, Complete & Up-to-date
Carraig Donn understands the importance of holding only accurate, complete and up-to-date data. If you discover that we hold inaccurate information about you, you can request us to correct that information and Carraig Donn would very much encourage you to do so. Any such request must be in writing and should be transmitted to us either by post or by email at the addresses referred to above. We may require photo I.D. to confirm and fulfil the request. We will review permissions already given by you before any actions are taken in respect of any further processing and update these as required by contacting you.

Adequate, Relevant, Not Excessive 
Carraig Donn adheres to the principle that data gathered must be adequate, relevant and not excessive. It is important to note that laws, rules and practices can evolve or change, so this will be reflected in the application and the operative spectrum of the three guiding sub-principles below.
Adequate: To provide the services on offer, personal data must be gathered for the purpose of communication, information, administration and legal compliance.
Relevant: Only personal data which is germane, appropriate and necessary under law to the requirements of the services provided and legitimate interests of Carraig Donn are sought.
Not excessive: The necessity of having an ‘upper limit’ of personal data collection is acknowledged. Carraig Donn is mindful of the potential for ‘excessive data creep’.

Privacy & Data Use
Any personal data we receive from you is kept safe and is stored on a remote server. We reserve the right to make this information available to Shopify Inc. who host the Website. In addition, if you register with us for SMS message alerts, we reserve the right to transfer this limited personal data to a third party who host our SMS facility. Click here to see our Mobile Terms of Service (SMS). If you have any questions concerning Website privacy and data use, please contact us by email: or by post to: Online Store, Carraig Donn, Lodge Road, Westport, Co. Mayo, Ireland and we will endeavor as best we can to assist you.

You agree to abide by all applicable laws and regulations. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Carraig Donn. Any copying, transmission or re-transmission of the same requires the prior written approval of Carraig Donn.

We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

Use of Promotional Codes
Promotional codes which allow the customer a discount to particular products only applies to products which are sold at full price (exclusions apply). Any products that are already discounted cannot be discounted any further with promotional codes or otherwise. Only one promotional code/voucher can be applied to an order. All sale events hosted by Carraig Donn and all promotional codes do not apply to Gift Card products. Click here to see our full promotional T&C's 

Price of Goods
The price listed on the Website (the 'Price') for Carraig Donn products (the "Products") will be as stipulated at the time when you place your order on the Website. We are entitled to make adjustments to the price from time to time to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website are wrong. We are also entitled to make adjustments to the price of Products during sale time and roll out promotions on Products without notice.
Please note, prices relating to products saved to customer Wishlists/boards through our Wishlist function on-site are not saved at time of addition and are subject to change in line with current RRP at time of purchase through checkout journey. 
Click here to see our full promotional T&C's 

All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions. We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own record.
Orders can not be canceled once order is placed and payment processed. 

We will endeavor to deliver the products to you within the lead-time shown for each product at the time of purchase, to your stated delivery address, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 28 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.  If no one is available to accept the delivery you will receive a written note to advise that a delivery has been attempted.

When you purchase online, you have a statutory right to return a Product (with the exception of a small number of products – see return policy) up to 7 working days after your order has been delivered, as per the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001.

We are unable to cancel an order once you have received your confirmation email. If you wish to exercise your right to cancel the order after it has been dispatched, we will refund the original purchase price (excluding delivery charges) provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.

If any Product is damaged or faulty upon receipt/delivery please contact us and we will arrange a replacement or refund. We operate a strict notification policy of damages or faults to products. Notifications must be made within 24 hours post signed delivery. Notification can be made by email to which is monitored 8.30am to 5.00pm (GMT) Monday to Friday. Our offices are closed every Saturday, Sunday and all Irish Public Holidays. 

No claims will be processed or credit provided until the returned items are received at our Online Store - Carraig Donn Trading, Online Returns Department, Innovation House, Moneen Road, Castlebar, Co. Mayo F23 E400. The items remain your responsibility until we receive them.

Accordance with Specification
Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products. All measurements are approximate.

Disclaimer of Warranties
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied (including without limitation, the accuracy, completeness or merchantability, quality or fitness for any particular purpose). We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use or the inability to use the Products, even if Carraig Donn has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

Proprietary Rights to Content
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Modifications of Terms
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

These terms and conditions and any matter connected with any order placed through the Website shall be construed in accordance with Irish Law and you agree to submit to the exclusive jurisdiction of the Irish Courts in respect of same.

We may terminate the Website with or without cause at any time and same will be effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, if you choose to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

By subscribing to our database, you agree that your details including your email address will be used to keep you informed about Carraig Donn news, promotions, products and news. The personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.
All emails contain an unsubscribe link which can be used to opt-out of Carraig Donn communications.
Student discounts cannot be accepted at

European Online Dispute Resolution for Online Purchases
The EU Commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform on

Gift Receipts: We do not provide gift receipts with online orders. 

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.