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DELIVERY OPTIONS

Carraig Donn now offer Click & Collect delivery services to most of our stores nationwide.
Please select preferred delivery option below.

FAQs

Orders

Once you have added items to your cart, proceed to the checkout where you will be prompted of our available delivery methods. Choosing store delivery will allow you to select your desired location. Once your order is placed you will receive an order confirmation email.

Click & Collect is a free service.

Your order will be delivered in approximately 3 working days via our courier partner, An Post. You will receive an email/text from An Post once your parcel has been delivered in-store.

This free service is available on most items but not all. Large, heavy goods are available for home delivery through our website. Gift cards are not available for purchase through this service but can be purhcased from any Carraig Donn store nationwide.

You can collect your parcel by bringing your Carraig Donn confirmation email with your order number to any of our pay points or by asking a member of our team to assist you.

You will need to bring your Carraig Donn order confirmation email which includes your order number with you either printed or on your mobile device.

Click & Collect deliveries are held for 7 days from the date they arrive in-store. After 7 days your order will be refunded and no longer available at your store of choice.

For larger items e.g. small furniture, please collect as soon as possible.

You can return unsuitable item(s) as per our online returns policy by the options below:

Click & Post
Return via Post Office
Carraig Donn Stores
For more information on our Returns policy: https://www.carraigdonn.com/pages/returns

Once you have placed your order and receive your confirmation email, we are unable to change the delivery status.

Gift cards can be redeemed online

One4All gift cards are accepted in-store only and not redeemable online

Loyalty cards are currently an instore only incentive and points are therefore not offered online.

If a gift card has been redeemed online and you wish to return an item purchased with this, please retain your original gift card.

Provided the return is unworn, unused and in its original packaging we will then refund the full amount back on to the gift card.

We are unable to cancel an order once you have received your confirmation email.


You can return any unsuitable item(s) within 30 days of receipt of your order for a refund within 14 days.

For further information on our Returns & Exchanges policy, see https://www.carraigdonn.com/pages/returns

We are unable to change/amend an order once you have received your confirmation email.

This includes all order details.

Check if you have received an order confirmation email from us. This would be sent as soon as you place your order. If you have not received an order confirmation email, let us know and we can check the status of the payment for you.

Delivery normally takes 3 -7 working days, this may take longer at busy periods (i.e. Black Friday, Christmas). Parcels are normally dispatched with An Post.

Simply check the online tracking for your order by clicking on the link in your shipping email from us. If it shows item delivered, but you have not received anything, you should firstly:

· Check if anyone at your address has signed for the parcel

· Check around your property as the parcel may have been left in a safe place, for example your porch or letterbox or with a neighbour.

· Check if a calling card has been left. If you were not at home to accept delivery, the driver should leave a card with their contact details and you can arrange the redelivery yourself

If you’re unable to locate the parcel, please let us know and we can help you.

Sometimes an item can be sent separately. If an item is missing from your parcel, please check your delivery note as you should be advised if an item will be sent later.

If this is not the case, please contact us as soon as possible so we can help you.

Most of our products are available for delivery outside the Republic of Ireland but not all. A small number of fragile products are affected by this.

You will be notified at the checkout if one of these products are within your cart.

You can return unsuitable item(s) within 30 days of receipt of your order. All returned items must be unworn, unused and in their original packaging with all return documents using the code that best explains the reason for your return.

Please allow up to 14 working days for refunds to be processed.

Options to return your online order:

1. Click and Post (Republic of Ireland only)
Click & Post offers a quick and easy way to buy your postage labels or book a shopping return online. Click on retailer and use your order number for Retailer order reference. Flat charge fee of €4.50.

All details can be found at: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

2. Return via Post Office (Republic of Ireland and International)

You can return item(s) by sending your returned items to: Carraig Donn Trading, Online Returns Department, Innovation House, Moneen Road, Castlebar, Co. Mayo F23 E400

3. Carraig Donn Store (Republic of Ireland only)

Our stores can refund items when payment type has been credit/debit card or a gift card.

We are sorry, we do not offer an exchange service though our online store. However, you can simply return any unsuitable items to us for a full refund as per our Returns Policy and place a new order for the item(s) you want.

Exchanges are offered instore only for items within a 28 day period.

No, unfortunately as we do offer free delivery on all orders over €59 within the Republic of Ireland, we do not cover the postage cost of returned items to our online store.


We advise that when returning items to us that you used a secure form of delivery as we cannot be held responsible for items lost in transit.


If it is the case that you have been sent the wrong items please contact online@carraigdonn.com for further advice.

If you choose to return any items by post, we will inspect them to ensure that they are unworn and fit for resale. We will then send you an email, to inform you that your items have arrived and that your account will be credited within 14 days.

If you return your items in-store, we will check them to ensure that they are fit for re-sale.

We can then process your refund or facilitate an exchange (instore only).

Once an item has been refunded you will receive an email notification. Please allow up to 14 working days for refunds to be processed.



If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.

Please keep the tracking number for your returned parcel until you have received your refund – you may be asked to provide this if we've not received your item(s) and you may need to file a claim with the postal service directly.

Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to online@carraigdonn.com where a member of our team will help you.

If a physical gift card has been redeemed online and you wish to return an item purchased with this, please retain your original gift card. Provided the return is unworn, unused and in its original packaging we will then refund the full amount back on to the gift card!

For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.

·        Earrings & Ear Cuffs (purchased online & in-store)
·        Perfume (purchased online & in-store)
·        Fascinators (purchased in-store)
·        Hats (purchased in-store)
·        Tights (purchased online & in-store)
·        Make-up (purchased online & in-store)
·        Hair accessories (purchased online & in-store)
·        Face Masks & Visors (purchased online & in-store)
·        Earphones (purchased online & in-store)
·        Personal grooming products (purchased online & in-store)
·        Bedding including duvets, duvet covers, sheets, pillows, pillowcases (purchased online & in-store)
·        Underwear & Stick-On Bras (purchased online & in-store)

We also cannot offer exchanges or refunds on Ear Buds, Smartwatches or Smart Bracelets (purchased online & in-store) that have been opened, used or synced with a smartphone.


Lingerie and Shapewear

In the interest of hygiene, al other lingerie and shapewear cannot be returned unless labels are attached and packaging is in its original condition.

If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

Gift Set Returns Policy

If you wish to return a gift set, all items must be returned and in a new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

In the interest of safety and hygiene, personal grooming products, hats, shapewear, tights, earrings, duvets, duvet covers, sheets, pillows, pillowcases that may be included within any giftset cannot be returned once the packaging has been opened or damaged, unless faulty.

Extended Christmas Returns Period
Online and store purchases/ orders made from 14th November 2022 can be returned up to 8th January 2023.
For items that are returned to a store, an exchange** or refund can be offered up to Sunday 8th January 2023*.
For items that are returned to our Online store a refund can be offered up to Friday 6th January 2023*.

All item(s) returned must be in saleable condition and in the original packaging with tags attached. Original receipt / paperwork must be presented/included
* Some items cannot be refunded /exchanged - this does not affect your statutory rights.
** Items returned with a gift receipt will be offered an exchange to the same value
Full T&C’s are available below

From 9th January 2023

With your original receipt, items can be refunded within 7 days of purchase and exchanged within 28 days of purchase. Refunds can only be issued in the form of original payment method. Gift cards are non-refundable.

Sale purchases made in-store cannot be refunded or exchanged.

All our packaging can be 100% recycled including our mailer bags, tape, fill material and boxes.

Our Mailer Bags are made from 80% recycled materials.

We now use a innovative paper tape to secure your parcel, which is fully recyclable and is made with materials from renewable resources.

Yes, all our boxes are FSC Certified, meaning they meet with the gold standard of ethical production. The wood used to make the boxes is harvested from forests that are responsibly managed, socially beneficial, environmentally conscious and economically viable.

All our boxes are 100% recyclable and made in Ireland reducing there carbon footprint.

Carraig Donn were one of the first retailers in Ireland to make the move to paper carrier bags from plastic.

This was an important and valuable step for the company

Carraig Donn Carrier Bags are:

Made in Ireland
Produced from a renewable sustainable resource
They are 100% recyclable

Aran Woollen Mills is a sister company of Carraig Donn based in Westport Co Mayo. The business manufactures 100% natural and bio-degradable woollen products right here in Ireland.

The business was founded in Westport by Maura Hughes in 1965 with the mission of supporting skilled jobs in the west of Ireland as well as keeping the important heritage and craft of Aran knitting alive.

Carraig Donn carry a number of key pieces across women’s, men’s, children’s and homeware. The new Supersoft merino yarn from Aran Woollen Mills is an absolute must - with all the natural qualities of traditional merino, Supersoft provides an elevated luxe finish which feels incredibly soft to touch.

Key sustainable qualities of Merino Wool:

100% Natural
100% Bio-degradable
Odour resistant
Wear more, wash less
Quality, durable and long lasting
Breathable and temperature regulating

To see our range of Aran Woollen Mill products, see https://www.carraigdonn.com/collections/view-all-irish-knitwear-stock

Rain Kiss designs sustainable rain ponchos for men and women. They are certified 100% recycled polyester.

The company has also completely eliminated all plastic from their shipments and ship all orders in 100% recyclable packaging.

Rain Kiss - Fun Facts:

20+ Recycled PET bottles in every Rainkiss rain poncho
100% Oeko-tex certified recycled polyester
97% of all ponchos are made from recycled polyester
0% Virgin plastic is required to produce a Rainkiss poncho

To see our full range of Rain Kiss ponchos, see https://www.carraigdonn.com/collections/rain-kiss/

“AWARE by VERO MODA is a more sustainable collection of alluring go-to pieces, designed around gorgeous eco-friendly materials that reduce the amount of natural resources used during production

MADE WITH TENCEL™ LYOCELL

This product is made with TENCEL™ branded lyocell fibres, high quality cellulose fibres made from wood pulp from sustainably managed forests and produced in a way that reduces environmental impact.

EU ECOLABEL

This product is certified with the EU Ecolabel. It means that the product meet strict environmental and chemical requirements. Better for the environment. Better for you.

To see our full range of AWARE by Vero Moda, see https://www.carraigdonn.com/collections/aware-by-vero-moda