Once you have added items to your cart, proceed to the checkout where you will be prompted of our available delivery methods. Choosing ‘Click & Collect’ will allow you to select your desired location. Once your order is placed you will receive an order confirmation email. Your order will be available for collection at your chosen store in 2-4 days. Please wait to receive updates on your order status before travelling.
This service is available in most stores but not all. Participating stores are listed at the checkout.
Stores excluded from this service:
Carraig Donn Aran Islands
Carraig Donn Limerick City
Carraig Donn Laois S.C, Portlaoise
Carraig Donn Sligo
Carraig Donn Tralee
Carraig Donn Omni Park S.C, Santry
Carraig Donn Galways S.C, Headford Rd
Carraig Donn Liffey Valley S.C, Dublin
Carraig Donn Whitewater S.C, Newbridge
Carraig Donn Nutgrove S.C
Carraig Donn Corbett S.C, Galway
Carraig Donn Merchants Quay S.C, Cork
Carraig Donn Santry - Fashion
Click & Collect is free on orders over €25. A €5 charge will be applied to orders under this value.
Your order will be delivered in approximately 2-4 working days via our courier partner. You will receive an email/text from our partner once your parcel has been delivered in-store.
Please do not travel to the store until you receive this communication.
This service is available on most items but not all. Medium (lamps, mirror) to large (furniture) items are available for home delivery through our website.
Gift cards are not available for purchase through this service but can be purchased from any Carraig Donn store nationwide.
Products excluded from this service are easily identified on product pages, in the cart and at checkout by a 'Click & Collect Unavailable' notification.
You can collect your parcel by bringing your Carraig Donn confirmation email with your order number to any of our till points or by asking a member of our team to assist you.
You will need to bring your Carraig Donn order confirmation email which includes your order number with you either printed or on your mobile device.
Click & Collect orders are held in-store for 7 days from the date they arrive.
If you no longer wish to collect your order, please contact our Customer Service team at online@carraigdonn.com so we can arrange a refund with the store.
If you do not collect your order within the 7-day holding period, please contact our Customer Service team at online@carraigdonn.com to arrange a refund. Please note that refunds will not be processed automatically for orders that are not collected.
You can return unsuitable item(s) as per our online returns policy by the options below:
Click & Post
Return via Post Office
Carraig Donn Stores
For more information on our Returns policy: https://www.carraigdonn.com/pages/returns
Once you have placed your order and receive your confirmation email, we are unable to change the delivery status.
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Gift cards can be redeemed online
One4All gift cards are accepted in-store only and not redeemable online
Loyalty cards are currently an instore only incentive and points are therefore not offered online.
If a gift card has been redeemed online and you wish to return an item purchased with this, please retain your original gift card.
Provided the return is unworn, unused and in its original packaging we will then refund the full amount back on to the gift card.
E-Gift Cards can be purchased online only via the following link: https://www.carraigdonn.com/products/carraig-donn-egift-card
eGift Cards are delivered via email to the address provided at checkout.
*Please ensure the email address entered is correct. We are not responsible for non-delivery due to incorrect details provided by the purchaser.
No. Once purchased, E-Gift Cards are non-refundable and cannot be exchanged for cash or credit.
In-store refunds:
- You will be issued a new physical Gift Card for your refund.
Online refunds:
- The refund amount will automatically return to the original E-Gift Card
*Please keep your E-Gift Card confirmation email to retain access to your card number.
At the checkout page, scroll down to the box labelled “Gift Card Number.”
Enter the long number shown on your Gift Card or E-Gift Card.
Then in the PIN box to the right, enter the four-digit number.
*On a physical Gift Card, the PIN is located under the scratch-off panel to the right of the long number.
**On an E-Gift Card, the PIN is displayed beneath the long number.
You can return unsuitable item(s) within 30 days of receipt of your order. All returned items must be unworn, unused and in their original packaging with all return documents using the code that best explains the reason for your return.
Please allow up to 14 working days for refunds to be processed.
Options to return your online order:
1. Click and Post (Republic of Ireland only)
Click & Post offers a quick and easy way to buy your postage labels or book a shopping return online. Click on retailer and use your order number for Retailer order reference. Flat charge fee of €4.50.
All details can be found at: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
2. Return via Post Office (Republic of Ireland and International)
You can return item(s) by sending your returned items to: Carraig Donn Trading, Online Returns Department, Innovation House, Moneen Road, Castlebar, Co. Mayo F23 E400
3. Carraig Donn Store (Republic of Ireland only)
Our stores can refund items when payment type has been credit/debit card or a gift card.
Purchases made in-store cannot be returned directly to Online. If you wish to return a product that was originally purchased in-store, you can return to any of our physical stores nationwide.
2025/2026
Extended Christmas Returns Period
Online and store* purchases/ orders made from Monday 3rd November 2025 can be returned up to Sunday 11th January 2026
For items that are returned to a store, an exchange** or refund can be offered up to Sunday 11th January 2026*.
For items that are returned to our Online Returns Centre by post, a refund can be offered up to Friday 9th January 2026*.
All item(s) returned must be in saleable condition and in the original packaging with tags attached. Original receipt / paperwork must be presented/included
* Some items cannot be refunded /exchanged - this does not affect your statutory rights.
** Items returned with a gift receipt will be offered an exchange to the same value
Full T&C’s are available below
We are sorry, we do not offer an exchange service though our online store. However, you can simply return any unsuitable items to us for a full refund as per our Returns Policy and place a new order for the item(s) you want.
Exchanges are offered instore only for items within a 28 day period.
No, unfortunately as we do offer free delivery on all orders over €59 within the Republic of Ireland, we do not cover the postage cost of returned items to our online store.
We advise that when returning items to us that you used a secure form of delivery as we cannot be held responsible for items lost in transit.
If it is the case that you have been sent the wrong items please contact online@carraigdonn.com for further advice.
If you choose to return any items by post, we will inspect them to ensure that they are unworn and fit for resale. We will then send you an email, to inform you that your items have arrived and that your account will be credited within 14 days.
If you return your items in-store, we will check them to ensure that they are fit for re-sale.
We can then process your refund or facilitate an exchange (instore only).
Once an item has been refunded you will receive an email notification. Please allow up to 14 working days for refunds to be processed.
If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.
Please keep the tracking number for your returned parcel until you have received your refund – you may be asked to provide this if we've not received your item(s) and you may need to file a claim with the postal service directly.
Please note if you are returning an item from the UK, this can take up to 3 weeks to clear customs before being returned to our Online Returns Department.
Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to online@carraigdonn.com where a member of our team will help you.
If a physical gift card has been redeemed online and you wish to return an item purchased with this, please retain your original gift card. Provided the return is unworn, unused and in its original packaging we will then refund the full amount back on to the gift card!
For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.
· Earrings & Ear Cuffs (purchased online & in-store)
· Perfume (purchased online & in-store)
· Fascinators (purchased in-store)
· Hats (purchased in-store)
· Tights (purchased online & in-store)
· Make-up (purchased online & in-store)
· Hair accessories (purchased online & in-store)
· Face Masks & Visors (purchased online & in-store)
· Earphones (purchased online & in-store)
· Personal grooming products (purchased online & in-store)
· Bedding including duvets, duvet covers, sheets, pillows, pillowcases (purchased online & in-store)
· Underwear & Stick-On Bras (purchased online & in-store)
· Charity Donations (purchased online & in-store)
We also cannot offer exchanges or refunds on Ear Buds, Smartwatches or Smart Bracelets (purchased online & in-store) that have been opened, used or synced with a smartphone.
Lingerie and Shapewear
In the interest of hygiene, al other lingerie and shapewear cannot be returned unless labels are attached and packaging is in its original condition.
If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
Gift Set Returns Policy
If you wish to return a gift set, all items must be returned and in a new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
In the interest of safety and hygiene, personal grooming products, hats, shapewear, tights, earrings, duvets, duvet covers, sheets, pillows, pillowcases that may be included within any giftset cannot be returned once the packaging has been opened or damaged, unless faulty.
With your original receipt, items can be refunded within 7 days of purchase and exchanged within 28 days of purchase. Refunds can only be issued in the form of original payment method. Gift cards are non-refundable.
Sale purchases made in-store cannot be refunded or exchanged.
Purchases made in-store cannot be returned directly to Online. If you wish to return a product that was originally purchased in-store, you can return to any of our physical stores nationwide.
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This withdrawal period expires 14 days from the day on which you, or a third party indicated by you, receives the last item of your order. Weekends and public holidays are included in this period.
To exercise your right of withdrawal, you must inform us of your decision by submitting our Withdrawal Form before the withdrawal period has expired. On receipt of your completed form, we will acknowledge your request and provide next steps.
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at online@carraigdonn.com. We will do our best to action cancellations before fulfilment, though we cannot guarantee this once an order is being processed.
Please note that certain product categories are exempt from the right of withdrawal for hygiene reasons, including earrings, tights, underwear, swimwear, lingerie, perfume, make-up, hair accessories, face masks, personal grooming products, and bedding. These exclusions are listed in full in our returns policy above.
Once we receive your returned items, we will process your refund within 14 working days to your original payment method.
'Find in Store' is a new online feature that allows customers to check stock availability at their nearest Carraig Donn store. This feature enhances the shopping experience by providing real-time information on product availability in-store.
Find in Store is designed to enhance your shopping experience by providing helpful information on product availability in-store.
No, the 'Find in Store' function is for visibility only. It provides live stock availability but does not allow reservations.
We recommend visiting the store as soon as possible if an item is listed as 'Low Stock'.
Stock levels are updated regularly, however, availability may change due to in-store purchases, so we recommend checking with the store before making a special trip.
Stores do not have information regarding product 'restock'. Please keep an eye out on the website for availability status updates.
- IN STOCK – The item is available in the selected store.
- LOW STOCK – Limited availability; we recommend visiting soon.
- OUT OF STOCK – The item is currently unavailable in-store.
Most products will display availability, but some exclusions may apply. If a product does not show stock information, it may not be tracked through this system.
All orders are dispatched from our Online Dispatch Center in Co. Mayo, Ireland via our courier partner An Post.
Please note orders may be dispatched from separate locations.
The delivery charge is calculated at checkout based on your shipping location. Below are the standard charges:
Republic of Ireland: €5.00 (FREE for orders over €59)
Northern Ireland: €7.50 (FREE for orders over €59)
Great Britain: €10.50
European & International: Calculated at checkout
Furniture Deliveries (ROI Only): €10 flat rate
Republic of Ireland & Northern Ireland: 3-5 working days
Great Britain: 10-14 working days
European & International: 12-14 working days
USA: Up to 20 working days
Furniture Deliveries (ROI Only): 5-7 working days
Please note: During promotional periods and seasonal events, dispatch may
take up to 7-10 working days.
Not currently, but we are working on offering a faster shipping option in the future.
Yes! Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can track your order using the following link:
If your tracking number is not yet active, it may be due to:
Your parcel not being scanned at the depot yet.
A delay in the courier system updating the tracking status.
Further updates will be provided by our courier once your order is scanned into their system.
If you have any concerns, please contact our Customer Service Department via our Contact Us page or email us at online@carraigdonn.com.
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Service Department through our Contact Us Page or at online@carraigdonn.com.
If you need to update your address, contact our Customer Service Department as soon as possible. We will do our best to assist, but once your order is processed within our system, we cannot make any changes.
Yes, orders shipped outside of Ireland may be subject to customs fees or import duties.
These charges are set by local authorities or courier companies and are the customer’s responsibility to pay.
_________________________________________
UK Customs
Will I be charged customs fees when shipping to the UK?
Orders shipping to the UK may incur additional customs fees or import
duties. These charges are determined by the courier company and must be paid by the customer before delivery.
__________________________________________
USA Customs
Are there new customs rules for shipping to the USA?
Yes. As of 29 August 2025, all shipments to the USA are subject to import taxes and duties, including a 15% tariff on most EU-made products.
These charges are set by US customs authorities and must be paid by the
recipient before the package can be delivered.
Can you tell me in advance how much the US customs fees
will be?
Unfortunately, we cannot provide exact amounts, as they depend on the type
of goods, their value, and US customs regulations. For most EU-made goods, a
15% tariff now applies.
What happens if I don’t pay the US import charges?
If the charges are not paid, your order will be held by US customs and may
eventually be returned or disposed of.
No, furniture deliveries are currently only available within the Republic of Ireland.
Yes, some heavy or fragile products may not be eligible for delivery outside of Ireland. Items that cannot be shipped to your selected address will be clearly indicated at checkout.
If an item in your cart is restricted based on your shipping location, you will receive a notification at checkout. You can then choose to remove the item and proceed with your order.
For any delivery-related questions, please contact our Customer Service Department via our Contact Us Page or email online@carraigdonn.com.
Your donation will appear on your purchase receipt, but a formal charitable tax receipt is not issued for micro-donations.
Unfortunately, any charitable donations made are non-refundable.
Donations are not refundable, once donated there is no option to return. Should a customer wish to return an item purchased where they donated to the charity they can avail of the refund on the products via the normal returns policy guidelines.
Donations are non-refundable, even if your order cannot be fulfilled, is cancelled, or you return some or all items from your transaction.
The Pennies donation invitation appears before presentations of any card type, therefore all clients are invited to donate, regardless of card type or manner of interaction (insertion, swipe of contactless) at store level, and in the online checkout.
Yes. Pennies donations are processed through the same secure payment system used for your purchase. No additional personal or financial information is required.
Pennies are a UK Based Charity who specialise in fundraising for charities through micro-donations. They have raised over 85million through engagement with retailers in the last 10 years! 10% of all customer donations go to Pennies for the use of their technology, for handling the funds for the charity and to fund the work they do in the charity sector. (registered charity no. 1122489)
Charity Partnership Cancer Fund for Children – Carraig Donn
Visit Cancer Fund For Children
and https://pennies.org.uk/ for more information
We are unable to cancel or amend any details once you have received your confirmation email.
You can return any unsuitable item(s) within 30 days of receipt of your order for a refund within 14 days.
For further information on our Returns & Exchanges policy, see https://www.carraigdonn.com/pages/returns
We are unable to change/amend an order once you have received your confirmation email.
This includes all order details.
Check if you have received an order confirmation email from us. This would be sent as soon as you place your order. If you have not received an order confirmation email, let us know and we can check the status of the payment for you.
Delivery normally takes 3-5 working days, this may take longer at busy periods (i.e. Black Friday, Christmas).
During promotional & seasonal events allow up to 7-10 working days for dispatch of your order. Orders outside of ROI may take longer.Simply check the online tracking for your order by clicking on the link in your shipping email from us. If it shows item delivered, but you have not received anything, you should firstly:
· Check if anyone at your address has signed for the parcel
· Check around your property as the parcel may have been left in a safe place, for example your porch or letterbox or with a neighbour.
· Check if a calling card has been left. If you were not at home to accept delivery, the driver should leave a card with their contact details and you can arrange the redelivery yourself
If you’re unable to locate the parcel, please let us know and we can help you.
Sometimes an item can be sent separately. If an item is missing from your parcel, please check your delivery note as you should be advised if an item will be sent later.
If this is not the case, please contact us as soon as possible so we can help you.
Most of our products are available for delivery outside the Republic of Ireland but not all. A small number of fragile products are affected by this.
You will be notified at the checkout if one of these products are within your cart.