Returns & Exchanges

Online Purchase Returns

You can return unsuitable item(s) within 30 days of receipt of your order.  All returned items must be unworn, unused and in their original packaging with all return documents using the code that best explains the reason for your return.

Please note: We are unable to accept any items that have being returned outside of the time period above.

Please allow up to 14 working days for refunds to be processed.

Options to return your online order:

  • Click and Post (Republic of Ireland only)

Click & Post offers a quick and easy way to buy your postage labels or book a shopping return online.  Click on retailer and use your order number for Retailer Order Reference.

Charges apply as follows: €4.95 to bring your return to a drop-off location or €6.00 to book a Collection for your return.

All details can be found at https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

  • Return via Post Office (Republic of Ireland and International)

You can return item(s) by sending your returned items to:

Carraig Donn Trading, Online Returns Department, Innovation House, Moneen Road, Castlebar, Co. Mayo F23 E400.

  • Carraig Donn Store (Republic of Ireland only)

Our stores can refund items when payment type has been credit/debit card or a gift card. 

 

Damages/incorrect Item received

Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to online@carraigdonn.com where a member of our team will help you.

Redeemed Gift Cards

If a physical gift card has been redeemed online as full or part payment and you wish to return an item/s purchased, please retain your original gift card as refund required will be returned to this gift card first and then other payment method if previously used.

Provided the return is unworn, unused and in its original packaging.

Exclusions

We ask that you please be mindful and take extra care when trying on your new purchases as we unable to refund any items that are not fit for resale.

This includes items that are marked or tainted with make-up, fake tan, perfumes or any other odors.  Any items that our Quality Check team deem as unreturnable will be returned back to the customer.

For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.

  • Earrings (purchased online & in-store)
  • Perfume (purchased online & in-store)
  • Fascinators (purchased in-store)
  • Hats (purchased in-store)
  • Tights (purchased online & in-store)
  • Make-up (purchased online & in-store)
  • Hair accessories (purchased online & in-store)
  • Face Masks & Visors (purchased online & in-store)
  • Earphones (purchased online & in-store)
  • Personal grooming products (purchased online & in-store)
  • Bedding including duvets, duvet covers, sheets, pillows, pillowcases (purchased online & in-store)
  • Underwear & Stick-On Bras (purchased online & in-store)

We also cannot offer exchanges or refunds on Ear Buds, Smartwatches or Smart Bracelets (purchased online & in-store) that have been opened, used or synced with a smartphone.

Lingerie and Shapewear

In the interest of hygiene, all other lingerie and shapewear cannot be returned unless labels are attached and packaging is in its original condition.

If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging. 

Gift Set Returns Policy

If you wish to return a gift set, all items must be returned and in a new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

In the interest of safety and hygiene, personal grooming products, hats, shapewear, tights, earrings, duvets, duvet covers, sheets, pillows, pillowcases that may be included within any giftset cannot be returned once the packaging has been opened or damaged, unless faulty

In-Store Purchase Returns 

With your original receipt, items can be refunded within 7 days of purchase and exchanged within 28 days of purchase.  Refunds can only be issued in the form of original payment method.  Gift cards are non-refundable.

Sale purchases made in-store cannot be refunded or exchanged.

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