Returns & Exchanges
Online Purchase Returns
You can return unsuitable item(s) within 30 days of receipt of your order. All returned items must be unworn, unused and in their original packaging with all return documents using the code that best explains the reason for your return.
Please allow up to 14 working days for refunds to be processed.
Options to return your online order:
- Click and Post (Republic of Ireland only)
Click & Post offers a quick and easy way to buy your postage labels or book a shopping return online. Click on retailer and use your order number for Retailer order reference.
Charges apply as follows: €4.95 to Bring your return to a drop-off location OR €6.00 to Book a Collection for your return.
All details can be found at https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
- Return via Post Office (Republic of Ireland and International)
You can return item(s) by sending your returned items to: Carraig Donn Trading, Online Returns Department, Innovation House, Moneen Road, Castlebar, Co. Mayo F23 E4000.
- Carraig Donn Store (Republic of Ireland only)
Our stores can refund items when payment type has been credit/debit card or a gift card. Please not this returns channel is closed in line with government restrictions.
Please note stores cannot refund paypal accounts.
You can get an exchange for other item(s) or for a gift card.
Damages/incorrect item received
Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to email@example.com where a member of our team will help you.
Redeemed Gift Cards
If a physical gift card / e-gift card has been redeemed online and you wish to return an item purchased with this, please retain your original gift card. Provided the return is unworn, unused and in its original packaging we will then refund the full amount back on to the gift card! Please note, that the value refunded can only be redeemed at www.carraigdonn.com. This cannot be redeemed again at store level.
We ask that you please be mindful and take extra care when trying on your new purchases as we unable to refund any items that are not fit for resale.
This includes items that are marked or tainted with make-up, fake tan, perfumes or any other odors. Any items that our quality check team deem as unreturnable will be returned back to the customer.
For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.
- Earrings (purchased online & in-store)
- Perfume (purchased online & in-store)
- Fascinators (purchased in-store)
- Hats (purchased in-store)
- Make-up (purchased online & in-store)
- Hair accessories (purchased online & in-store)
- Face Masks & Visors (purchased online & in-store)
- Earphones (purchased online & in-store)
Lingerie and Shapewear
In the interest of hygiene, lingerie and shapewear cannot be returned unless the hygiene seals are still in place, labels are attached and packaging is in its original condition.
If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging.
Gift Set Returns Policy
If you wish to return a gift set, all items must be returned and in a new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
In the interest of hygiene, we are unable to offer an exchange or refund on earrings, make-up, perfume or hats that may be included within any giftset.
In Store Purchases Returns
With your original receipt, items can be refunded within 7 days of purchase and exchanged within 28 days of purchase. Refunds can only be issued in the form of original payment method. Gift cards are non-refundable.
Sale purchases made in-store cannot be refunded or exchanged.