Returns & Exchanges

Online Returns

You can return an item within 14 days of receipt of your order. All returned items must be unworn, unused and in their original packaging. Please allow up to 14 working days for refunds to be processed. Sale purchases made online can be refunded or exchanged in-store.

You can return item(s) by sending your returned items to: Returns Department, Carraig Donn Online, Lodge Road, Westport, Co. Mayo, Ireland, F28 XD25. Please note PayPal refunds can only be issued by our online returns centre. You will need to return items directly to Carraig Donn Online within 14 days* of receipt of order or you can return an order via your nearest Carraig Donn store, please note that all return documents must be filled out when returning this way.

*Items purchased via PayPal can be exchanged instore for another item. Unfortunately, we cannot issue refunds to your PayPal account for items returned to a store purchased using a PayPal account.

In Store Returns

With your original receipt, items can be refunded within 7 days of purchase and exchanged within 28 days of purchase.  Refunds can only be issued in the form of original payment method.  Giftcards are non-refundable.

Sale purchases made in-store cannot be refunded or exchanged.

Damages/incorrect item received:

Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to where a member of our team will help you.

For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.

  • Earrings (purchased online & in-store)
  • Perfume (purchased online & in-store)
  • Fascinators (purchased in-store)
  • Hats (purchased in-store)
  • Make-up (purchased online & in-store)

Lingerie and Shapewear

In the interest of hygiene, lingerie and shapewear cannot be returned unless the hygiene seals are still in place, labels are attached and packaging is in its original condition.

If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

Christmas Returns

Items purchased as Christmas gifts from November 19th can be exchanged up to January 9th, 2019.

Items must be accompanied by gift receipt and original tags/ packaging.

A gift receipt does not entitle you to a refund.


This does not affect your statutory rights

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