Terms & Conditions
Welcome to the Carraigdonn.com website terms and conditions for use (the ‘Website’).
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access the website. The prices and availability of the goods, services and promotions advertised on the website are all subject to change and availability. This website is for use by people who are 18 years and over only.
These terms and conditions do not in any way affect your Statutory Rights.
If you have any question relating to these terms and conditions before you place an order, please contact our Customer Services Team by email: online@carraigdonn.com between 8.30am to 5.00pm (GMT) Monday to Friday. Our offices are closed every Saturday, Sunday and all Irish Public Holidays.
Use & Security
You are entirely responsible for any and all activities that occur under your use of this site, together with your account which is provided to you by Shopify who host the transactional element of the Website. You agree to notify us immediately of any unauthorised use or any other breach of security.
Carraig Donn takes the security of your personal data seriously and as such employ appropriate physical and technical measures, including staff training and awareness and that we review these measures regularly. This includes the use of SSL encryption of web traffic between you the customer and our website
Accurate, Complete & Up-to-date
Carraig Donn understands the importance of holding only accurate, complete and up-to-date data. If you discover that we hold inaccurate information about you, you can request us to correct that information and Carraig Donn would very much encourage you to do so. Any such request must be in writing and should be transmitted to us either by post or by email at the addresses referred to above. We may require photo I.D. to confirm and fulfil the request. We will review permissions already given by you before any actions are taken in respect of any further processing and update these as required by contacting you.
Adequate, Relevant, Not Excessive
Carraig Donn adheres to the principle that data gathered must be adequate, relevant and not excessive. It is important to note that laws, rules and practices can evolve or change, so this will be reflected in the application and the operative spectrum of the three guiding sub-principles below.
Adequate: To provide the services on offer, personal data must be gathered for the purpose of communication, information, administration and legal compliance.
Relevant: Only personal data which is germane, appropriate and necessary under law to the requirements of the services provided and legitimate interests of Carraig Donn are sought.
Not excessive: The necessity of having an ‘upper limit’ of personal data collection is acknowledged. Carraig Donn is mindful of the potential for ‘excessive data creep’.
Privacy & Data Use
Any personal data we receive from you is kept safe and is stored on a remote server. We reserve the right to make this information available to Shopify Inc. who host the Website. In addition, if you register with us for SMS message alerts, we reserve the right to transfer this limited personal data to a third party who host our SMS facility. Click here to see our Mobile Terms of Service (SMS). If you have any questions concerning Website privacy and data use, please contact us by email: online@carraigdonn.com or by post to: Online Store, Carraig Donn, Lodge Road, Westport, Co. Mayo, Ireland and we will endeavor as best we can to assist you.
Conduct
You agree to abide by all applicable laws and regulations. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Carraig Donn. Any copying, transmission or re-transmission of the same requires the prior written approval of Carraig Donn.
Advertising
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.
Use of Promotional Codes
Promotional codes which allow the customer a discount to particular products only applies to products which are sold at full price (exclusions apply). Any products that are already discounted cannot be discounted any further with promotional codes or otherwise. Only one promotional code/voucher can be applied to an order. All sale events hosted by Carraig Donn and all promotional codes do not apply to Gift Card products. Click here to see our full promotional T&C's
Price of Goods
The price listed on the Website (the 'Price') for Carraig Donn products (the "Products") will be as stipulated at the time when you place your order on the Website. We are entitled to make adjustments to the price from time to time to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website are wrong. We are also entitled to make adjustments to the price of Products during sale time and roll out promotions on Products without notice.
Please note, prices relating to products saved to customer Wishlists/boards through our Wishlist function on-site are not saved at time of addition and are subject to change in line with current RRP at time of purchase through checkout journey.
Click here to see our full promotional T&C's
Orders
All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions. We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own record.
Orders can not be canceled once order is placed and payment processed.
Delivery
We will endeavor to deliver the products to you within the lead-time shown for each product at the time of purchase, to your stated delivery address, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 28 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility. If no one is available to accept the delivery you will receive a written note to advise that a delivery has been attempted.
Claims
When you purchase online, you have a statutory right to return a Product (with the exception of a small number of products – see return policy) up to 7 working days after your order has been delivered, as per the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001.
We are unable to cancel an order once you have received your confirmation email. If you wish to exercise your right to cancel the order after it has been dispatched, we will refund the original purchase price (excluding delivery charges) provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.
If any Product is damaged or faulty upon receipt/delivery please contact us and we will arrange a replacement or refund. We operate a strict notification policy of damages or faults to products. Notifications must be made within 24 hours post signed delivery. Notification can be made by email to online@carraigdonn.com which is monitored 8.30am to 5.00pm (GMT) Monday to Friday. Our offices are closed every Saturday, Sunday and all Irish Public Holidays.
No claims will be processed or credit provided until the returned items are received at our Online Store - Carraig Donn Trading, Online Returns Department, Innovation House, Moneen Road, Castlebar, Co. Mayo F23 E400. The items remain your responsibility until we receive them.
Accordance with Specification
Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products. All measurements are approximate.
Disclaimer of Warranties
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied (including without limitation, the accuracy, completeness or merchantability, quality or fitness for any particular purpose). We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use or the inability to use the Products, even if Carraig Donn has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
Safety
If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.
Proprietary Rights to Content
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
Modifications of Terms
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.
Laws
These terms and conditions and any matter connected with any order placed through the Website shall be construed in accordance with Irish Law and you agree to submit to the exclusive jurisdiction of the Irish Courts in respect of same.
Termination
We may terminate the Website with or without cause at any time and same will be effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, if you choose to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Registration
By subscribing to our database, you agree that your details including your email address will be used to keep you informed about Carraig Donn news, promotions, products and news. The personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.
All emails contain an unsubscribe link which can be used to opt-out of Carraig Donn communications.
Student discounts cannot be accepted at www.carraigdonn.com
European Online Dispute Resolution for Online Purchases
The EU Commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform on http://ec.europa.eu/consumers/odr/.
Gift Receipts: We do not provide gift receipts with online orders.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Statement.
Carraig Donn are not a lender and act solely as a facilitator. This credit service is provided by Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised by the Swedish Financial Supervisory Authority and regulated by the Central Bank of Ireland for conduct of business rules. Please ensure you can meet your monthly repayments on time and spend responsibly. This credit offer is available to permanent residents of the Republic of Ireland aged 18 and over. Klarna’s terms and conditions apply.
General
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.
How to contact us
We welcome feedback and are happy to answer any questions you may have about our Terms & Conditions. You can contact us at:
Email: online@carraigdonn.com
Promotional Events
Social Media Competition
To be in with a chance to win, participants must follow the entry instructions outlined in the giveaway post.
Any incomplete or invalid entries will be disqualified
Winner will be chosen at random from specified date.
Winners must claim their prize within 30 days of the announcement.
Winner will be announced and tagged on social media stories and on the post.
By entering, participants agree to the use of their name and handle for promotional purposes related to the giveaway without additional compensation.
Prize: Value as listed on promotional material given as a Gift Card (Euro currency)
Gift Card can be used online or in-store.
Exclusions may apply.
Prizes are non-transferable and cannot be exchanged for other products or cash.
Most products are available for delivery outside ROI but not all. A small number of fragile products & larger items are affected by this.
Carraig Donn are not responsible for any delays in delivery of the prize, especially for international shipping.
Carraig Donn reserves the right to amend or cancel the giveaway at any time without prior notice.
Any fraudulent or deceptive behaviour will result in disqualification.
By participating, entrants agree to abide by these terms and conditions and any decisions made by us.
Closing date will be stated at time of promotion.
Online competition only.
20% Off Almost Everything Promotion
Discount automatically applied at checkout. No code required
Promotional discount codes and/or Influencer codes are deactivated during a sitewide promotional event
Discount applies to full price stock only
Limited time offer
Exclusions apply such as Sale product (Already on promotion)
No discount is ever offered on purchase of Gift Cards
Selected brands are excluded and subject to change due to brand terms & conditions: e.g. Peruzzi, Sarah Butler Cookery Books, Pilgrim.
Free Ella & Jo Samples with Online Orders
Limited time offer while stocks last
Samples may vary as per promotional images
Samples will vary per customer
One sample per customer order
Follow product directions for use
For further product information about samples please contact Ella & Jo - https://ellaandjo.ie/
Win Your Wishlist
To be in with a chance to win, you must log into your account or create a new one.
Products must be added to your Wishlist through your account before closing date.
Winner will be chosen at random from specified date.
Winners must claim their prize within 30 days of the announcement.
By entering, participants agree to the use of their name and handle for promotional purposes related to the giveaway without additional compensation.
Prize: Value as listed on promotional material given as a Gift Card (Euro currency)
Gift Card can be used online or in-store.
Exclusions may apply.
Prizes are non-transferable and cannot be exchanged for other products or cash.
Most products are available for delivery outside ROI but not all. A small number of fragile products & larger items are affected by this.
Carraig Donn are not responsible for any breakages, damages, or delays in delivery of the prize, especially for international shipping.
Carraig Donn reserves the right to amend or cancel the giveaway at any time without prior notice.
Any fraudulent or deceptive behaviour will result in disqualification.
By participating, entrants agree to abide by these terms and conditions and any decisions made by us.
Online competition only.
Prize: Value as listed on promotional material given as a Gift Card (Euro currency)
Gift Card can be used online or in-store.
Closing date will be stated at time of promotion.
25% Off Almost Everything Promotion
Discount automatically applied at checkout. No code required
Promotional discount codes and/or Influencer codes are deactivated during a sitewide promotional event
Discount applies to full price stock only
Limited time offer
Exclusions apply such as Sale & Mega Deal products (Already on promotion)
No discount is ever offered on purchase of Gift Cards
Selected brands are excluded and subject to change due to brand terms & conditions: e.g. Sarah Butler Cookery Books & Peruzzi
20% Off Gift & Home Event
Discount automatically applied at checkout. No code required
Only 1 promotional offer can be applied at checkout during this event
Multiple promotional discount codes and/or Influencer codes will not work
Discount applies to full price stock only
Limited time offer
No discount is ever offered on purchase of Gift Cards
Exclusions apply such as Sale product (Already on promotion)
Selected brands are excluded and subject to change due to brand terms & conditions e.g. Irish Brands
Free Gift Promotion
Strictly One Free Gift per order while stocks last.
If the free gift is not added before checkout, unfortunately we cannot dispatch it separately after your order has been placed.
Total order must meet promotion criteria to avail of Free Gift Offer.
Promotion criteria is stated on promotional material, this may includes: Minimum spend, quantity, cart total or cart item count may be a requirement.
Exclusions apply. Not valid on Sale items.
Limited ‘free’ product available. Promotion valid while stocks last or advertised.
Free gift must be returned if eligible product is returned in order to qualify for a refund in line with our Returns Policy.
FREE €20 Voucher to Spend in Store
Receive €20 voucher to spend in store when you spend a €100 online.
€20 voucher redeemable only in Carraig Donn Stores Nationwide (not valid on website purchases).
€20 voucher is only redeemable against full price stock only.
Please present voucher at the till in store.
Bonus voucher can only be used in one transaction, single use only.
Minimum purchase value to redeem voucher is €50 per transaction.
€20 voucher is sent within your confirmation email once transaction is complete.
Only one bonus voucher will be issued per transaction.
Bonus voucher applies once per order.
Bonus voucher should be used in a single transaction before stated end date.
Voucher promotion ends 10.06.24 at 10am.
Valid for use in store only until July 12th, 2024 ( not valid for use online).
25% Off Almost Everything Discount Code Promotion - FLASH25
Discount code must be added at checkout - FLASH25 code required
Only one promotional code/voucher can be applied to an order
Discount applies to full price stock only
Limited time offer
Exclusions apply such as Sale product (Already on promotion)
No discount is ever offered on purchase of Gift Cards
Selected brands are excluded and subject to change due to brand terms & conditions: e.g. Peruzzi, Kelly & Grace Weekend Jeans
20% Off Almost Everything Promotion
Discount automatically applied at checkout. No code required
Promotional discount codes and/or Influencer codes are deactivated during a sitewide promotional event
Discount applies to full price stock only
Limited time offer
Exclusions apply such as Sale product (Already on promotion)
No discount is ever offered on purchase of Gift Cards
Selected brands are excluded and subject to change due to brand terms & conditions: e.g. Peruzzi, Kelly & Grace Weekend Jeans
20% Off Everything In-Store Only Promotion
Offer exclusive to named Carraig Donn store only.
20% Discount applied at checkout. No code required
Promotional discount codes and/or Influencer codes are deactivated during in-store promotional event
Discount applies to full price stock only
Limited time offer
Exclusions apply such as Sale product (Already on promotion)
No discount is ever offered on purchase of Gift Cards
Selected brands are excluded due to brand terms & conditions.
Voucher Promotion
Gift Card Bonus Voucher
€20 Bonus Voucher is issued on the purchase of a €100 Gift Card from www.carraigdonn.com
€20 voucher is sent within your confirmation email once transaction is complete
Only one Bonus voucher will be issued per transaction
Bonus voucher applies once per order
Bonus Voucher is valid for online redemption only from www.carraigdonn.com
Bonus Voucher should be used in a single transaction before stated end date.
Bonus Voucher can only be used to purchase full price stock and for orders in excess of €60
Free €10 Voucher
Spend €50 or more in one transaction and get a FREE €10 voucher.
€10 voucher can be used on your next transaction of €25 or more.
Voucher is redeemable against full price product only.
Voucher cannot be used in conjunction with any other promotion or offer.
Voucher is redeemable in stores nationwide & Online.
Valid for single use only and only one voucher redeemable per customer.
Only one voucher redeemable per transaction
One voucher issued per transaction over €50
Promotion start and end dates will be noted on promotion material and on-site.
Multi-Buy Offers
Discount automatically applied at checkout. No code required
Promotion outline will be included on collection page for each promotion.
Each multi-buy offer operates independently from another
Product within each offer cannot be mixed
Automatic offer will enable once criteria is met
If a discount code is also applied, the system will ensure best offer is given which may result in multi-buy offer being disabled
T&C's relating to discount codes apply (see below for further detail)
Use of Promotional/ Discount Code
Promotional codes which allow the customer a discount to particular products/collections only applies to products which are sold at full price (exclusions apply).
Any products that are already discounted cannot be discounted any further with promotional codes or otherwise.
Only one promotional code/voucher can be applied to an order.
One use per customer.
Discount codes are excluded during promotional events.
Exclusions apply at product level but also brand level. Exclusion list below**.
Others/Additional brands may be excluded and list may differ depending on promotion.
All sale events/codes hosted by Carraig Donn do not apply to Gift Card products.
Other terms and conditions may apply depending on the promotion which will be stated in the caption.
Social Media Discount Codes
Discount code is exclusive to online purchases only.
Discount applies to full price stock only
Limited time offer - Closing date at end of month.
Exclusions apply such as Sale product (Already on promotion)
No discount is ever offered on purchase of Gift Cards
Only one promotional code/voucher can be applied to an order.
One use per customer.
Discount codes are excluded during promotional events.
Above general condition apply.
Extra Discount on Sale
Promotional codes which allow the customer a discount on Sale product will be clearly stated during promotional events.
Only product that is discounted will be included within this promotion.
Promotional code will not work on full price product.
Only one promotional code/voucher can be applied to an order.
Exclusions may apply.
All sale events/codes hosted by Carraig Donn do not apply to Gift Card products.
Free Postage
Promotional code must be applied by the customer at the checkout to avail of this offer.
Minimum spend applies e.g. total value of products must be above stated amount.
ROI deliveries only unless otherwise stated.
Applies to standard delivery only.
End date of all promotions will be stated on promotional material.
From time to time, promotional events including discount events or discount code/voucher promotions, may differ across the company.
This includes our online store and physical stores.
'Exclusive' promotional events applicable to an individual store including online will be disclosed at the time of promotional event.
**Excluded Brands:
Peruzzi, Sarah Butler Cookery Books.