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Online Returns Policy
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In the event you are not entirely happy with your online purchase, Carraig Donn offer two hassle free returning options. A refund can be obtained on items returned within 14 days of receipt or an exchange can be obtained within 28 days of receipt of purchases.
Should you wish to return items purchased online you can do so by:
Returns via Carraig Donn Store - Simply pop into you local Carraig Donn Store with your items, your receipt and your delivery note. A member of the team will be happy to exchange or refund your items free of charge.
Returns via Post or Courier - Send your returned items to: Returns Department, Carraig Donn Online, Lodge Road, Westport, Co. Mayo, Ireland.
For full details on how to prepare your items for return when sending via Post or Courier see below return guidelines. |
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Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type. If the original payment type is unavailable, we can offer you an exchange or a balance transfer onto a Carraig Donn Giftcard. We are happy to refund your items provided they are returned to us tagged, unused, with original packaging and are fit for resale and returned to us within 14 days of receipt of purchases.
An exchange or credit on a Carraig Donn Giftcard can be given provided items are returned to us tagged, unused, with original packaging and are fit for resale and returned to us within 28 days of receipt of purchases.
Returns and exchanges can be made on full or partial transactions. No exchange or refunds are offered on purchases of Giftcards. We adopt a no quibble policy to products with a manufacturing defect. For reasons of hygiene, unless faulty or not as described, we cannot offer an exchange or refund on Earrings.
This does not affect your statutory rights.
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When returning your online purchase/s by Post or Courier, please follow these important Returns Guidelines in order to help us process your refund/exchange efficiently.
1. Ensure the goods are packed in their original packaging.
2. Complete the returns form enclosed with your order delivery and enclose with
your items. Alternatively, include the following details with your return:
Customer Name; Order Number; Returning items Description; Reason for Return.
3. Return to: Carraig Donn Online Store, Lodge Rd, Westport, Co. Mayo, Ireland
by post or by courier.
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Then sit back and relax, your refund will be issued once the return has been received by us. Please allow up to 14 days for your account to be credited. Where an item is faulty, damaged or incorrect, we will refund you the original delivery charge in addition to the returns delivery charge. Please retain proof of postage. Please note all breakages on receipt must be notified to Carraig Donn within 24 hours of receipt. This can be done by phone or email.
The original delivery charge will not be refunded if an item is unwanted, this does not apply during the cooling off period. The return delivery charge will not be refunded. The above policy does not apply for items purchased in-store and does not affect your statutory rights.
Please note all returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning.
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CD One Ltd. Registered Office: Lodge Rd., Westport, Co. Mayo, Ireland.
Company Registration Number: 471596 Vat Number: IE 9710429 F